The Orsini Way has been helping train doctors on handling patient relationships for a number of years, and New Jersey's Englewood Health has been a long-time user of the innovative teaching method. But last year, as doctor-patient interactions overwhelmingly went online, already difficult patient-doctor interactions became even more fraught. In today's episode, host Jonah Comstock welcomes Dr. Anthony Orsini, founder and president of The Orsini Way and Dr. Tanganyika Barnes, program director for internal medicine at Englewood Health, to talk about their novel training approach and how they have had to adapt it in response to COVID-19 and the telemedicine boom.
This podcast is brought to you by Twilio.
Talking points:
More about this story:
The Orsini Way
Englewood Health
Difficult Conversations (Dr. Orsini's podcast)
Clinicians' empathy must not be sidelined by virtual care technologies
Conveying empathy through digital tools requires education, support
Patient advocates: Tech can help improve experience, but empathy is most important
HIMSS and Cleveland Clinic's Patient Experience Digital Series